SMR Learning & Development Sdn. Bhd. - Power Point Presentations

In a world of 'hurry sickness", clock time/time management has become very important. How many times have we waited impatiently at the traffic lights? We moan and groan that the red light is not turning to green; we assume something must surely be wrong with the lights. Yet there are others who refuse to move an inch until the green light is firmly in place. Different people have different responses to similar situations. This is also the case when we approach the subject of time management.

Learn how to mange your time by downloading this 1.4MB zipped file which contains a Power Point Presentation and notes (in .pdf format).

Collaborative Learning is all about working with others. The 5 I's in Palan's book The Magic of Making Training FUN! is based on a collaborative learning approach. Even though collaborative learning has been called by many different names, the essence of it all remains stills the same i.e. working together to achieve shared learning goals cost effectively. Whatever names, collaborative learning may be called; there are three essential features for collaborative learning:
1) Intentional Design
2) Co – Labour
3) Meaningful Learning

Learn more by downloading this 2.4MB zipped file which contains a Power Point Presentation and notes (in .pdf format).

Many organisations provide "customer service" but successful and profitable businesses provide "quality customer service" - services that satisfy the customers' needs. In fact, every organisation should make this their priority and use this as the foundation to good communication and progress of its business.

Without customers, there will be no Revenue or Profit. You get paid for what you are able to provide, be it product or service. And in the long run, it is good services that will bring you loyalty and repeat business.

This package contains a Power Point Presentation, video (.avi format). and notes (.pdf format) - all in a CD which will be delivered to you.