SMR Learning & Development Sdn. Bhd. - Accreditation Programmes

Accredited Training Professional (ATP)

This is a programme for all professionals interested in designing and delivering high impact training sessions. At the professional trainer certification programme from Specialist Management Resources, Asia's largest Train the Trainer consultancy, you will learn 6 strategies and 41 techniques to make your training sizzle.

Successful participants will receive certification from Dr. Palan, Chairman of SMR, and Prof. Don Kirkpatrick, Chairman Emeritus. An SMR accreditation lets you into a select group of outstanding trainers, who are recognised internationally. Accredited trainers are licensed to run SMR's Train the Trainer Programmes and have access to all Train the Trainer materials published by SMR.

Go to ATP website

Accredited Competency Professional (ACP)

Organisations that identify competencies critical to their business and skill their people accordingly gain a competitive advantage which others would find difficult to duplicate. Management is increasingly supporting the use of competency management for acquisition, deployment and development for greater returns on investment from human capital. This six-day ACP programme is comprehensive and drawn from practical experience from the field. You will gain skills in using SMR’s proprietory tools for competency management.

Key content covered:

Competency profiling
Competency assessment
Competency development
Implementation of competency based HR system:
	Acquisition	Deployment
	Development	Management
Competency modeling
Project planning
Applications
	Job: position match	Talent Management
	Succession Planning
Use of technology to drive the process

Accredited Performance Professional (APP)

Organisations expect performance to happen, but what they expect of their people and how the employees are to achieve their goals are often left unclear and unmanaged. It takes a systematic performance management to ensure performance by design rather than by chance.

Performance planning through Key Performance Indicators (KPIs); development through continuous coaching and mentoring; review by means of objective appraisals; and post appraisal corrective interventions are parts of a good performance management system.

The five-day APP programme will enable you to design and implement performance management systems in organisations. You will learn how to use a balance scorecard approval to develop your performance management system. The programme will also expose you to the current trends in performance management and their relevance in the Asian context.

Key content covered:

	The four stages of performance management
	Balance scorecard & key performance indicators
	Three impact factors
	Coaching / mentoring process
	Appraisal systems
	Implementation
	Applications

Accredited EQ Practitioner (AEQP)

“The rules of work are changing. We are being judged by a new yardstick: not just by now smart we are, or by our training and expertise but how well we handle ourselves and each other.” The problem in today’s high stress world is not with emotionality but with its appropriate expression. Emotional Intelligence, sometimes referred to as EQ, continues to be valued very highly for career success because its of role in Leadership and Management. This four-day workshop will focus on developing the ability to bring intelligence to our emotions. The programme reflects the Asian cultural context.

Key content covered:

	History of Emotional Intelligence (EI)
	The theoretical perspectives on EI
	The Baron EQ-iTM instrument
	Identifying the level of an individual’s interpersonal functioning based on his/her own responses


	Note:
		All participants will be qualified to purchase and administer the Baron EQ-iTM instrument.

Accredited Evaluation and Validation Practice (AEVP)

Evaluation of training is not just essential but critical for continued management support for a learning budget. Unless the value of training can be shown, management is unlikely to continue its support unless we can prove that training matters to the business.

International evaluation guru Professor Don Kirkpatrick coined the irreplaceable four level evaluation framework - Reaction, Learning, Performance and Results for practitioners to adopt and use in organisations.

Now Professor Don Kirkpatrick offers a six-day accreditation programme for Human Resource Professionals.

Key content covered:

	Four levels of evaluation
	Tools to access each level
	Demonstrating training effectiveness
	Methods to transfer learning to behaviour
	Building balanced scorecards to link all four levels
	Calculating ROI
	Use of technology
	Consulting skills

Accredited Business Coaching Professional

Many managers think of coaching as something they do once or twice a year when issues are highlighted during performance reviews. However, coaching should be an ongoing responsibility.

There are a variety of tools available to help managers track and record coaching sessions. This course assists managers to improve the quality and quantity of coaching their team members receive.

The course focuses on identifying whether team members are demonstrating key behaviours for their role, and then on structuring and conducting effective coaching and training for the behaviours not demonstrated.

Case studies and planning sessions are used throughout the course as well as role plays. These activities all enable participants to practise what they learn and to receive feedback. Each participant receives a Coaching Tool Kit for use following the course. Each participant is set Pre Work to identify aspects of members of their team. These are used as the basis for their Next Steps as they plan to use their newly gained knowledge following on from the course.

Accredited Sales Managers Coaching Professional

In markets everywhere Sales Managers are called upon to increase results despite all the challenges that they and their teams face. Coaching sales teams has demonstrated powerful results improving both dollars and as well as overall performance.

Managers may sometimes think of coaching their sales teams as an activity they do once or twice a year when issues are highlighted during performance reviews. In today’s competitive environment, you need to use every advantage you can get.

This course focuses on identifying team members that will most benefit from coaching and how to improve the overall sales team’s results. A variety of tools are introduced to help managers track and record coaching sessions. This course assists managers to improve the quality and quantity of coaching their team members receive and impact on their teams’ results.